Frequently Asked Questions
Everything you need to know about your Free Country experience.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I return or exchange an item?
We offer a 30-day return policy for unworn items with original tags attached. Simply visit our online Returns Portal to generate a prepaid shipping label and start your exchange or refund process.
How do I find the right size for me?
Every product page features a detailed Size Guide link. We recommend measuring your chest, waist, and hips to compare against our specific garment dimensions for the best fit.
Are Free Country jackets waterproof?
Our outerwear varies by technical specification. We offer 'Waterproof' garments for heavy rain and 'Water Resistant' options for light moisture. Check the 'Tech Specs' section on each product page for specific ratings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.